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Employers and designers say an AI agent earns trust by showing its steps and naming its guesses
UI/UX Design
- Job ads and design essays say an AI agent earns trust by showing its steps and naming its guesses.
- GitLab asks designers for portfolio work where user control, transparency and trust were the key considerations.
- Figma's Sightlines issue on agents asks how a tool can be a true partner while keeping trust and security.
- The evidence is mostly employers hiring for the skill, not proof that showing steps wins real users over.
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First seen 30 May 2025
If you are a PM
- Showing the steps costs build time, so it belongs on the roadmap, not in the polish column.
- Your success measure has to cover whether a person could tell a guess from a fact.
- Where the agent says it is unsure, and who it hands to, is your call.
If you are a designer
- A guess is a screen state you have to draw, not a tone you can write in.
- One source says each role needs a different explanation, so one explain panel will not serve them.
- Whether a warm persona costs trust is unsettled here, so treat your voice choice as untested.