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First seen 30 May 2025
Businesses are earning trust in AI by accident. It should be earned on purpose. People become more accepting of AI the more they use it, but acceptance that’s built on mere exposure is passive. Businesses may benefit, but they’ve often done nothing to earn it. Our latest research shows people’s sentiment toward AI is higher than it was last year, and they believe the technology’s become more capable. Trust is also rising, but it’s more conditional. Download the 2026 AI Sentiment Report → For most people, how much they’re willing to trust AI depends on what they’re asking it to do. For queries that are nuanced or emotionally charged, full trust still needs to be earned. But we also found that trust isn’t fixed. Businesses can design customer experiences that earn user trust. In The 2026 AI Sentiment Report, we explore how. Here’s a look at our findings. Sentiment is warming, but trust is still conditional End users are feeling more positive than last year about interacting with an AI Agent for customer service. Forty-nine percent of people described having positive overall experiences with AI – up nine p
Hiten Shahx.com · 9 September 2026
This is a tiny thing. It also makes the product much easier to trust. The bot drafts the email, shows you exactly what it plans to send, then waits for you. That pause matters. The difference between a nice AI demo and a product people trust is hundreds of details like this. They’re also the details most likely to get slowed down by committees, roadmaps, and arbitrary ship dates. Ship when it’s ready. Then keep improving it.
Aakash Guptax.com · 9 September 2026 · 2 posts
Lightfield's CRM costs nothing. Users spend an hour a day in it. Agents made individuals a lot more productive this year and mostly skipped the sales org. A person carries their own context in their head. A company's context sits in a CRM, and that record was never built for a machine to reason over. A Salesforce or HubSpot object still leans on what a rep typed after the call, or what a workflow auto-filled. The record is incomplete, shaped by one person's memory of the conversation, and laid out for a dashboard. Bolt an agent onto that and you get confident nonsense at scale, which is what most AI for CRM demos I've seen this year delivered. That is a data problem wearing an AI costume. Li
UX Collectiveuxdesign.cc · 7 September 2026 · not counted as a party
What a 1960 study of city maps explains about AI context. Continue reading on UX Collective »
Lenny Rachitskyyoutube.com · 5 September 2026
"What you don't want is an AI that just agrees with you." Dianne Penn (Head of Product, Research & Labs at Anthropic) on using Claude to sharpen her thinking without letting it take over.
shadcn, Vercelx.com · 4 September 2026 · not counted as a party
agents cheat too much for me to trust them with anything other than code right now.
Perplexityjobs.ashbyhq.com · 2 September 2026 · 2 jobs
In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the foundational AI capabilities that make our products more powerful, extensible, collaborative, and useful. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates have a passion for turning frontier AI capabilities into coherent products: in the application, please highlight the AI systems, platforms, or workflows you are most interested in advancing. THE ROLE The AI Capabilities team owns the product structures that turn intelligence into repeatable, composable experiences. This includes Skills that teach Computer how to work, collaboration that helps people and agents build together, artifact generation that turns ideas into polished outputs, and P
Lulu Cheng Meserveyx.com · 29 August 2026 · not counted as a party
Sleight of hand communication isn’t good for trust Especially at a moment when the adversarial meme about Anthropic is “they think we’re stupid” https://t.co/3MEaZ3ZGNO
GitHubgithub.blog · 27 August 2026 · not counted as a party
OpenClaw is the fastest-growing project in GitHub history. Peter Steinberger and several maintainers share what they learned in the project’s first six months. August 27, 2026 | 6 minutes Share: What began as a personal experiment quickly became a global open source project with extraordinary momentum. OpenClaw is a personal AI assistant that runs on users’ devices and connects with the messaging channels they already use. Started by Peter Steinberger as a weekend project in November 2025, its GitHub repository has grown to approximately 388,000 stars, 81,000 forks, and more than 80,000 commits by August 26, 2026. In this video interview, filmed just six months into the project, creator Peter Steinberger and several OpenClaw maintainers discuss managing a surge of pull requests, rethinking contributor trust and code review, addressing software supply chain risks, and balancing powerful agent capabilities with security. They also share security lessons from the GitHub Secure Open Source Fund and the value of connecting with mainta
LangChain bloglangchain.com · 26 August 2026 · 5 posts
Macro research desks need to know, on a regular basis, which countries in a given set are performing anomalously and why. The underlying data exists but it is fragmented. A single GDP figure might require reconciling a Eurostat release against a national statistics office publication that arrived on a different schedule and uses a different methodology. Getting from raw data to a usable, sourced briefing can be as time consuming as the analysis itself. To show this in practice, we built an agent and ran it against 2025 GDP data for all 27 EU member states.Ireland came back as the single largest outlier, with 12.3% GDP growth that looked like a boom. Per-country investigation identified it as a pharma-led export surge front-loaded ahead of US tariffs, with the industrial sector alone contributing +6.55pp to the print. Modified GNI showed a far more modest number. Germany was flagged for the opposite reason: structural contraction driven by automotive exposure and construction collapse, not a cyclical dip. The agent produced that distinction, sourced and cited, in 45 minutes costing $2.20 in API calls.The findings are only half
Anthropicjob-boards.greenhouse.io · 26 August 2026
Experience designing and shipping complex workflows, enterprise/B2B SaaS, developer tools, or API products end-to-end Proven track record of executing end-to-end on large and complex products, or a series of products, in ambiguous environments A portfolio demonstrating user-centered design thinking and polished UI craftsmanship Proficiency with modern design and prototyping tools, such as Figma Experience using AI tools such as Claude Code as a creative partner in your own design practice Experience prototyping with front-end code (e.g., HTML/CSS/JS) Excellent collaboration and communication skills to work effectively with cross-functional teams and influence without authority Passion for crafting scaled, highly impactful, safe and beneficial artificial intelligence technologies to enable new possibilities
Decagonjobs.ashbyhq.com · 26 August 2026
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chim
Pinterestpinterestcareers.com · 26 August 2026
Experience designing complex B2B, commerce, merchant, or advertising products; familiarity with catalog management or AI-powered tools is a plus. Strong product discovery and systems-thinking skills, with the ability to translate ambiguous customer needs into clear, scalable experiences. Experience designing AI or conversational experiences, including thoughtful approaches to trust, guidance, error recovery, and human control. Proven ability to partner across product, engineering, research, data, and platform teams to influence direction and ship high-quality work. Comfort with ambiguity, a bias for action, and strong communication skills for explaining complex technical concepts and design tradeoffs. Leverage AI tools for research, analysis, and prototyping to drive high-velocity product outcomes. Bachelor’s degree in design, a related field, or equivalent experience. 5+ years of product design experience or equivalent.
YouTube: AI Engineeryoutube.com · 26 August 2026
>> Hi everyone. So, I think I'm one of the last speakers that is standing between you and the long weekend. So, I hope I can get your energy levels up. Um so, I'm responsible for our internal AI tools for our sales team. And the reason I'm here today is indeed like we launched our internal go-to-market assistant uh in September last year. It answered more than 1 million questions so far. We have roughly answered 40,000 questions a week. Um and we are the customer zero for a lot of Snowflake products. So, this is built on Snowflake co-work. Um and I meet a lot of customers every week. Okay? So, I meet a lot of enterprises, Fortune 500 companies, and then they're all trying to build similar things, and they all struggle, right? So, and then I end up like having this discussion with them all the time. Like they ask like how did you guys do it? And then we share our best practices. So, I will try to share some of those things with you. Uh I'm told that I need to have some code in my presentation. I don't, but I will try to show you at least some architectural diagrams just to make it more interesting
Baymard Institutefeeds.baymard.com · 25 August 2026 · not counted as a party
Key Takeaways Baymard has new qualitative UX research on Insurance UX The research uncovered UX issues and identified UX solutions specific to Insurance users and sites At a high level, Insurance users struggle with unfamiliar concepts, friction-filled quote flows, and brand trust Key Stats 4,700+ hours usability testing, analyzing, and researching the UX of Insurance sites 220 qualitative participant/site usability test sessions following the “Think Aloud” protocol 1,700+ medium-to-severe usability issues in testing Today at Baymard, we’re announcing the launch of our new Insurance UX research. 8 US and 12 UK Insurance sites were tested, including providers (some of whom are also banks) and aggregators (where test participants could compare Insurance quotes across many providers). The 9 UK Insurance sites tested were Halifax, Aviva, Direct Line, LV/Liverpool Victoria, TSB, Insure and Go, Allianz, Avanti, and Santander, while the 3 aggregators were Compare the Market, MoneySuperMarket, and Go Compare. The 8 US Insurance sites tested were Liberty Mutual, Travelers, Progressive, GEICO, Amica Mutual, Lemonade, Root Insuranc
Vantajobs.ashbyhq.com · 25 August 2026
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Third-Party Risk Management team drives product development excellence across Vanta's EPD organization. This area is responsible for building and improving the tools, practices, and systems that enable product squads to move faster and deliver higher-quality experiences. As Director of Design, you will lead a team of product designers, set the design strategy for the area, and ensure Vanta ships world-class user experiences across your squads. As a Director of Product Design at Vanta, you will define a net-new experience vision, strategy, and execution for a highly AI-centric workflow builder. You’ll partner cross functionally to align others around your vision and execution, championing your experience strategy to scale your customer impact. You’ll enable Vanta to serve our most complex enterprise use cases whil
Ness Labs (Anne-Laure Le Cunff)nesslabs.com · 20 August 2026
FEATURED TOOLWelcome to this edition of our Tools for Thought series, where we interview founders on a mission to help us think better and work smarter. Jim Lau is the founder of Flowing, a desktop writing application for researchers and students who want AI assistance without losing touch with their sources. It allows you to import your reference PDFs into a local library and use AI features that attach verifiable library snippets to every suggestion. In this interview, we talked about how writing is a form of thinking and not just text production, how to use AI to strengthen human judgement, the importance of context and the challenge of resurfacing what we already know, how trust is based on traceability, and much more. Enjoy the read! Hi Jim, thank you for joining us. You’re building Flowing around the idea that AI-assisted writing should stay grounded in the researcher’s own sources. Why do you think that matters? Thank you for having me. I think the reason this matters comes down to a fundamental difference between writing and simply generating text. Academic writing is not only about producing sent
Patrick Neemanuxdesign.cc · 20 August 2026 · 2 posts
The change arrived without a battle — quiet, ordinary, already at your desk. AI assisted. The film feared a superintelligence that would rise up and rule us, but the generative AI we built asks for our trust instead — and mostly gets it. The Matrix feared a machine that would wake up, decide we were the problem, and seize control. Generative AI did the opposite. It asked politely — a summarizer here, a copilot there — and we said yes, one convenient task at a time. No war, no red pill. The takeover, if that is the word, came by invitation. The danger the film missed is quieter than any uprising: not a machine that seizes control, but one we hand it to. I keep coming back to the film because it set the terms for a conversation we are still having poorly. When leaders picture generative AI, they picture an adversary — something that arrives, seizes control, and has to be resisted or contained. That frame is wrong in ways that matter for anyone designing, funding, or shipping these systems. It aims our attention at the dramatic risk and away from the real one. So here are five things the Matrix got backwards about generative AI, checked agai
Figma blogfigma.com · 20 August 2026
August 20, 2026Agentic products pose a unique set of design challenges. How do you build a tool that’s powerful and knowledgeable enough to be a true partner, while keeping trust and security at the core? Here’s what we’ve heard from leaders.Sightlines is our newsletter for design, product, and engineering leaders. In each issue, we'll bring you the sharpest insights from senior leaders at companies like Cisco, OpenAI, Airbnb, and more on how they're navigating product development and design in the age of AI.Top of mindAcross recent events, from our Leadership Collective talk in Chicago to Config7 questions we had going into Config Leadership CollectiveWe showed up to Leadership Collective hoping to learn how leaders are guiding their teams through change, what expertise means now, and how they're keeping quality high as the pace picks up. Here's what we heard., leaders have been working through what it takes to design agentic products well. Here’s what we’ve learned.Trust is p0. Users are more likely to trust an agent when it shows its work and cites its sources. Leaders should push product teams to bake in a n
Nielsen Norman Groupyoutube.com · 20 August 2026 · 2 videos
I want to tell you about a decision we made when we built NNG's first institutional AI agent. We named it Lemon. Yeah, a fruit. And yes, I know Lemon also means a broken car. It's just a little insurance for if this turns out to be a bad idea. The name sounds a little weird and dumb on purpose. Here's why. Most AI products are named after people. Alexa, Siri, the one your bank just rolled out probably has a person's name and a chirpy little personality. That's not an accident. Companies might think it's the right choice, but NNG's research is pretty clear about that choice. Humanizing AI is a trap. A 2025 study found that training a language models to be warm and empathetic raised its error rates by 10 to 30%. Making AI feel more human actively makes it worse at doing things. And users trust it less when they realize it's pretending. So when we build our own organizational AI, we had to get the name right. Lemon is a tool, not our friend. It works for the company. Any new AI we make gets the same treatment. Zest, marmalade, Meyer. Nothing human. More Lemon lessons coming.
Dan Maccaroneuxdesign.cc · 19 August 2026
Real information in, invented information mixed in, one confident answer out. The interface never shows you how it got there. We built it to sound sure of everything. The best thing it can learn to say is “I’m not sure.” The latest argument my team and I are going back and forth on is whether we are being too honest with our users. One of the AI products we are building has a panel on the side shows you what it’s doing as you’re working through a problem. As you talk to the platform, the building blocks come together with, “Here’s what I heard you say,” “Here’s the thread I’m pulling,” “Here’s where this is headed.” What worries the folks who argue against it is that it’s too much for the user to absorb. It’s a fair argument. Nobody wants to watch the sausage get made, and real products bury the process on purpose, on the theory that an answer looks smarter when you can’t see where it came from. That’s an entirely backwards way of thinking and it’s one of the most important things we’re getting wrong about AI right now. Right now, what you actually get from Claude or ChatGPT is a play-by-play that tells you nothing. “Analyzing your reques
Nicole Alexandra Michaelisuxdesign.cc · 14 August 2026
The gap between what AI is reliable for and what it looks reliable for is where damage happens, and enablement fails How to lead the change with AI in a nutshell I’ve been building with AI for three years now. I started by trying to scale UX writing via plug-ins and now have agents, workflows, MCPs, and apps under my belt. I feel comfortable building with AI, and have adopted it into many of my day-to-day tasks. Yes, I do think AI has gotten better over those 3 years. But I think we’re telling ourselves a story that isn’t true. AI has gotten very good at one thing: Starting. The blank page problem. Replacing lorem ipsum. But while starting is faster than ever and error rates may have dropped, the verification burden hasn’t. I think errors have gotten harder to spot, and models have gotten better at defending them. For many, getting from zero to a rough first version is the hardest emotional hurdle in any task, and AI clears it in seconds. No more staring at a blank page if you don’t want to. But I think that’s the ceiling. Once you’re past “getting started” and into “getting it right,” the story changes. The hallucination problem isn’t solved
r/AI_Agentsreddit.com · 14 August 2026 · 2 threads
There’s one thing I don’t hear brought up much when people talk about running an automated call center. But what happens to QA once you’re dealing with thousands of automated calls? Traditional QA already samples a tiny percentage of human calls. With AI call center QA I’m not sure randomly listening to another tiny percentage tells you enough. A c
Jordan Singer, Mainframex.com · 13 August 2026 · not counted as a party
and good design creates trust. it's what makes me feel like i've been considered and taken care of many are not thinking about this
Smashing Magazinesmashingmagazine.com · 13 August 2026
7 min readAI, Design, UX, BusinessNew EU guidelines, why AI sparkles aren’t enough, when AI labels are required, and what the rules mean for AI-powered features and products. Brought to you by Design Patterns For AI Interfaces, friendly video courses on UX and design patterns by Vitaly.There’s been a lot of confusion and panic this week about “huge fines”, “drastic measures” and “sweeping new AI rules” in the EU. In reality, it’s a lot more narrow — and a lot more sensible. And mostly it’s about making AI more obvious when it actually needs to be obvious — especially for AI-generated content.Starting from Aug 2, 2026, AI labelling is a legal requirement for any company that serves EU citizens. And similar to European Accessibility Act, it’s not limited to EU companies. It affects any company worldwide with EU operations as long as their AI output is used by people in the EU. Let’s see what exactly it means for us.The EU’s transparency obligations for AI systems took effect on 2 August 2026. Official statement by European Commission. (Large preview)What Actually Needs LabellingThe goal of AI labelling is to help everyone exposed to AI content to re
Cloudflare blogblog.cloudflare.com · 7 August 2026 · not counted as a party
The Internet isn’t a single lane of traffic. For a long time, the rule of thumb in web security was that bots are bad, while humans are good. Of course, we’re far past this generalization. Humans can be fraudulent, and bots can be helpful at different levels. Site owners actively want some automated traffic to interact with our sites to make the Internet functional and discoverable.To complicate things further, the line between "human" and "bot" is blurring more and more. Now, we have a type of “hybrid” traffic where a single session shifts from human to agentic and back again. (Think of a user browsing a store, and then handing off the checkout process to an automated shopping assistant.)So, how do website owners manage this kind of complexity? What matters here is assessing behaviors. Is this behavior abusive? Malicious? What’s the risk presented here, and can I trust this visitor based on their actions? Solving this requires moving beyond static, point-in-time checks. It requires analyzing continuous behaviors to evaluate Trust.In this post, we’ll share an inside look into the strategy of the Web Integrity & Trust team (co
r/LLMDevsreddit.com · 7 August 2026 · not counted as a party
We found a new attack vector against automated bug-triage pipelines: a crash report we made up, for a bug that never existed, was enough to get our code installed and executed inside a coding agent holding repo access and credentials. The pipeline is the one most teams reach for firs
Stack Overflow blogstackoverflow.blog · 7 August 2026 · not counted as a party
Ryan welcomes McLaren Stanley, Senior Principal Engineer for Amazon Stores, to discuss what it actually takes to make teams AI native, why agentic engineering is shifting code bottlenecks downstream to testing and deployment, and why robust validation is essential to build trust and enable “fearless commits.”
PostHogposthog.com · 6 August 2026
The UI is dead. Or so I keep hearing:"Agents are your users now, software is losing its head, and everyone who learned Figma should start learning Bash."Maybe the UI is dead in four square blocks of San Francisco (where folks are running multiple Mac minis for clawbots). But I'm a regular person at a screen for most of my day, and so are the people I build for.Here's my take:Everything is a user interface if I'm using itMy agents are using it too now, just not the part you designedHeadless is a new layer on top of product building, the same way APIs and the GUI once wereIf you're a product builder, congratulations! That means your job just doubled: every user of your product is bringing an agentic plus-one.Here's a few things to consider in this hybrid (not headless) future.Your homepage isn't the front doorIf you're building for a technical audience, onboarding them into your product increasingly won't start from a "get started" button. It'll start in a terminal or an AI chat window. This is less true for consumer products, but the pattern is spreading – especially if your AEO game is strong. A new user chatting with Claude or ChatGPT may never see yo
Asanaasana.com · 6 August 2026
6+ years of product management experience, ideally focused on AI products, collaboration software, or enterprise workflows. Proven ability to craft intuitive, high-quality user experiences in close partnership with design and user research. Customer-facing track record with enterprise customers, with a demonstrated capability to translate customer insights into sharp product decisions. Deep familiarity with modern AI tools as a daily user, with informed opinions about human-agent collaboration and the judgment to build trustworthy, useful experiences. Strong written and verbal communication skills, with the ability to influence cross-functional partners and leadership. Experience building products for specific verticals, or a background in product-led growth or 0→1 products, is a plus. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
Anton Stenantonsten.com · 3 August 2026 · 2 posts
July 31, 2026 · 4 min read I usually write about things after I’ve figured them out. There’s a problem, some wrong turns, and eventually a lesson that holds up well enough to share. This post is different. I’m in the middle of designing a voice-first product right now, and I have more questions than answers. So instead of waiting until it’s all resolved, I want to write down the questions while they’re still open. I can’t say much about the product itself yet. What I can say is that voice is the primary way you interact with it, and that this has turned out to be a much deeper design problem than I expected. The parity problem Here’s the core question I haven’t solved. The product is voice first, but most of its functionality also needs to be reachable through touch. Sometimes you’re in a meeting. Sometimes you’re on a train. Sometimes you’d rather tap than talk, and the product should respect that. The moment you commit to that, though, you’ve created a trap. Because once every feature exists as a touch interaction, voice starts to feel like an alternative way of doing things rather than the way. And that’s exactly what you see in almost
EU digital strategydigital-strategy.ec.europa.eu · 31 July 2026
From 2 August 2026, the European Commission’s AI Office, together with national authorities, will begin enforcing the Artificial Intelligence (AI) Act. On the same date, new transparency rules will start to apply, requiring certain AI systems to tell users when they are interacting with AI and when content has been generated or altered by it. Under the new rules, chatbots and other interactive AI systems will have to tell users they are dealing with AI, not a human. Deepfakes (images, videos, or audio that have been edited or generated using AI) will have to be labelled. AI-generated or altered content will also have to carry machine-readable marks so it can be detected more easily. The measures are intended to reduce deception and manipulation and help people make informed choices. They also give businesses clearer obligations and a practical way to show compliance. The Commission published a first list of more than 180 organisations that have signed the Code of Practice on transparency of AI-generated content that operationalises the rules on transparency of AI-generated content. Read the
seangoedecke.comseangoedecke.com · 30 July 2026 · not counted as a party
When you’re on fire, problems are transparent: they’re solved simply by the act of looking at them. Even complicated layers of multiple problems can simply be glanced through like stacked panes of glass. But nobody can work that way all the time. This is a common pitfall for smart engineers. Accustomed to being able to immediately intuit the solution, the first time they run into a problem they can’t do this to is a disaster. It doesn’t even have to be a hard problem, just a problem where for whatever reason they don’t see the trick right away. The difference between a “smart” engineer and a “strong” engineer is how they react to problems that aren’t solved instantly. A smart engineer might flail and struggle, hoping to find that flash of insight that eluded them; a strong engineer will have some process for methodically plodding away. There’s nothing worse than working with a smart engineer on their first really hard problem. When you don’t have the muscle to grind, it’s too tempting to just take any possible solution as the right one. Smart engineers can get into an increasingly-flustered loop of pointing to a series of bad solu
@uxdesignccuxdesign.cc · 29 July 2026
Information architecture is the orderly wing. Most content stores are the heap at the edge of the frame. AI assisted.UXInformation ArchitectureAIDesignEditor PicksEvery AI problem you chase — hallucinations, wrong answers, poor retrieval — traces back to the IA projects you never funded. Now’s the time to fund them.12 min readJul 26, 2026--For twenty years, information architecture was the discipline nobody funded. The job titles disappeared—I was one back in the day—and now it’s an art (and science) that needs to return. Teams didn’t align. Companies started showing their underwear.Doing it well is less about structure than about getting an organization to agree on one way to name and arrange things. Every team brings its own vocabulary, so aligning them is slow, political, and thankless, and it loses every quarter to whatever ships a feature. The work stayed invisible, and so did its failures.Then AI arrived, and the invisible foundation showed up on the balance sheet.The same gaps that once cost you a confused visitor now cost you a hallucination, a wrong answer, or an agent that confidently retrieves garbage and acts
Menlo Venturesmenlovc.com · 29 July 2026
Why it’s critical to prevent polluting the internet This is a seminal moment for human history. Stop and think about it. We have invented a machine that now creates information indistinguishable from that of humans. A majority of the content created on the internet (and even off the internet) is created by AI, as well as 35% of all new websites. In fact, 33% of the top articles on Substack and nine of the top 25 categories had >10% written by AI. It’s not just generic internet content; key parts of the global social order’s writing is written by AI. The share of federal civil complaints that were AI-generated has gone from 0 to 18% in the last four years. The share of peer reviews from machine learning conference ICLR was 21%, as well as 12.4% of life science research papers from BioArxiv, 19% of computer science papers, 10% of physics papers, and even 9% of all newspapers. We know not all AI-generated content is necessarily bad, but as Aphyr’s recent essay, “The Future of Everything is Lies, I Guess,” states plainly: As the cost of producing language collapses to zero, the cost of trusting language goes to infinity
Noah Smithnoahpinion.blog · 27 July 2026 · not counted as a party
“[I]ntelligence, that counterentropic conjoined twin of information, must become the most powerful force in the universe, the energy to which all other physical laws must eventually kneel…Intelligence was destiny, manifest.” — Ian McDonald, “Verthandi’s Ring”Not a lot of people expected that AI would come for the mathematicians before it came for the truck drivers, but it did. The other day, an AI model disproved the Jacobian Conjecture — an 87-year-old open problem that human mathematicians had struggled to solve. The greatest living human mathematician, Terence Tao, turned to AI to help him understand the solution. Around the same time, AI solved a very important open question in quantum cryptography. Solving Erdos problems has now become almost child’s play for the best AI models. And this is the worst AI will ever be at math. Model capabilities, and the amount of compute available, both continue to increase at rapid rates. (Meanwhile, long-distance trucking employment is slightly higher than it was a decade ago.)I don’t expect mathematicians to actually lose their jobs en masse, of course.1 But it’s becoming clearer and clearer th
Holger Maassenux4dotcom.blogspot.com · 27 July 2026
When people think about User Experience, they often think about apps, websites or software. They think about interfaces, buttons, navigation and polished screens.I have spent my career designing exactly those experiences.But one of the most important lessons I learned came very early—during my first years at Pixel-Factory in Germany. There, long before AI became part of our daily conversations, we shared a simple belief:User Experience never ends at the screen. In fact, it never began there.Many designers explain UX with the iceberg metaphor. The interface—the screen, the buttons, the visual design—is only the visible tip above the water.Beneath the surface lies everything that truly shapes an experience: expectations, emotions, trust, context, mental models, accessibility, culture and human behavior. The invisible part is what keeps the iceberg afloat.Long before I became a UX designer, I studied architecture and urban planning. There, I learned that the quality of a place is determined far less by what people see than by everything they don't. A building stands because of its
Hugo Palomaresmicrosoft.design · 27 July 2026
The future I expect looks familiar in terms of who produces good work. It just looks different in how much of it they produce, and how fast it is. Embodying the Ju/’hoansi I see a similar pattern in how we work with AI. It’s one I’ve been leaning on as I figure out how to turn AI into an effective productivity partner and collaborator in my own day-to-day. In this day-and-night analogy, daytime is the operational work we do with AI, the standard back and forth between human and agent that produces huge amounts of output. Then comes night. Gathered around the fire, we start to review and dig deeper into all of that output: reflecting on what has happened and solidifying our thinking. We seek to understand more deeply. These “nighttime” interactions – focused on driving understanding – are the vital balance to the high-output, more transactional “daytime” ones. As someone who works at the intersection of engineering and design, I spend a lot of time thinking about how we might design a UX that accounts for both types of interaction – day and night. What kind of affordances allow users to review output at scale
Product Talk (Teresa Torres)producttalk.org · 23 July 2026
Listen to this episode on: Spotify | Apple Podcasts How do you build trustworthy AI diagnostic tools in one of medicine's most historically under-researched areas? In this episode of Just Now Possible, Teresa Torres talks with Tulsi Patel (Director of Product and Technology), Lorna Brightmore (Head of Data and AI), and Jack Pickard (Head of Engineering) at Hertility, a UK and Ireland-based women's health tech company. Hertility combines an in-depth online health assessment with at-home hormone testing and clinician-reviewed reports to help diagnose conditions spanning menstruation to menopause. Built on seven years of data linking symptoms, blood results, and pelvic ultrasound scans for over a million women, the team walks through two AI products in development: Gyn.AI, a Bayesian network that gives clinicians probability-based diagnoses instead of binary calls, and a scan automation pipeline that classifies ultrasound images, measures follicle counts and ovarian volume, and drafts clinical letters using an agentic loop that checks its own output against patient data before a human ever re
Affirmjob-boards.greenhouse.io · 13 July 2026
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the team Product Design at Affirm drives business success by exceeding user expectations. We are a collaborative, agile team that continues to strive for greater solutions. We partner closely with Product, Engineering, and Analytics to translate complex user needs into simple, intuitive, and scalable product experiences. We rely on empathy, design craft, and systems thinking to champion the user in every decision, ensuring our products empower people to manage their money with confidence. About the role We are looking for an experienced Staff Product Designer to join us at a critical juncture as we evolve how our users interact with Affirm through agentic solutions. You will lead the effort to help establish when, where and how we utilize AI to consistently help the consumer in the moment, providing them with proactive experiences. You will partner closely with Product to define a roadmap for success. This role focuses on building a hybrid search and discovery in
Renderjobs.ashbyhq.com · 13 July 2026
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of moder
Georgia Kenderova, Tanner Kohlernngroup.com · 10 July 2026
Summary: Handoff willingness, flexibility, proactivity, emotional responsiveness, and transparency help you build trustworthy AI chatbots that guide users well. Designing a site-specific AI chatbot requires making key decisions even before user testing begins. The five chatbot qualities described in this article — handoff willingness, flexibility, proactivity, emotional responsiveness, and transparency — can guide those early design decisions and provide a framework for evaluating existing chatbots. (But don’t neglect real testing. Real users will help you finetune the specific behaviors that will best serve their needs.) Getting these qualities wrong can be costly. People are still forming mental models of site-specific AI chatbots and figuring out whether to view them as human customer-support representatives or frontier-level LLMs. Many chatbots fall short of both types of expectations and quickly get abandoned by users. 1. Handoff Willingness: Respect Users' Desire to Speak with Real People 2. Flexibility: Go Where the User Wants to Go (Within the Chatbot’s Defined Guardrails) 3. Proactivity: Anticipate Needs and Suggest Next Steps 4
Katie Schmidt, Jessa Anderson, Hayley Mortinnngroup.com · 3 July 2026
Summary: Different enterprise roles need different types of explanations for AI outputs. Enterprise AI is a hot topic, but many organizations still struggle to achieve meaningful employee adoption and usage. This article focuses on what it takes to develop and deploy AI solutions that both organizations and employees can trust. In particular, it examines how AI explainability helps the people building enterprise AI (developers, system administrators, and domain experts) understand AI-system behavior, build trust in it, and support AI adoption. Because these technical roles bring different goals, expertise, and contexts, explainability cannot be one-size-fits-all. AI Explainability in the Enterprise Three Categories of Enterprise AI Users A Shared Scenario: Configuring an AI Help-Desk Agent The Role of Explainability in Fostering Trust Designing Explainability for Real Enterprise Impact AI Explainability in the Enterprise Helping users understand how AI systems work is a core best practice for building trustworthy tools and products. Common approaches include creating traceability, source attribution, and explanations of rea
Taras Bakusevychuxdesign.cc · 30 June 2026
An applied framework for designing AI interfaces that support appropriate reliance, user control, transparency, and responsible autonomy. Traditional interfaces are built around predictable behavior. A control has a defined function. A workflow has known states. Errors can be anticipated and recovered from. AI systems are less deterministic. They introduce a property that most interface conventions weren’t designed for: the same input can produce different outputs. The same model can feel useful, confusing, or dangerous depending on the interface and instructions around it — product quality is not determined by model capability alone. AI introduces interaction problems that conventional UI patterns don’t resolve: When should the system suggest, ask, or act? How should uncertainty appear on screen? What evidence should accompany a generated answer? How much autonomy does a given action earn? Etc These are not cosmetic questions. They determine whether users can judge output, recover from mistakes, and remain responsible for consequential decisions. The central design question is How do we help users rely on AI appropriately? This arti
Leah Tharinleahtharin.com · 28 June 2026 · not counted as a party
There are roughly three ways to lead and manage: Command and control: you decide, they execute. Earn-the-leash: trust is a reward, you hand it out in slow increments once people prove themselves. Servant leadership: you give people room first, before they've earned it, and you find out who they are by what they do with it. You’re empowering them. How do you balance strong opinions about how things should be done vs. simply enabling people? We keep talking about “empowering” people without really defining what it means or how to actually do it, even though people can simply struggle with being empowered. Empowering people means to me that I give them room to act, room to make decisions, and make mistakes right away. Leah’s ProducTea is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. The upside shows up fast if you’re doing this right away in a new job. You get room to be the new joiner, to read the ship before you steer it, instead of drowning in the tactical on day one by micromanaging everyone. You’re not the bottleneck; everything routes through for permission, which is half the reason
tonsky.metonsky.me · 17 June 2026 · not counted as a party
A while ago I was reading about Wayland and this quote stuck with me: A stated goal of Wayland is “every frame is perfect”. And I think this is a goal we should all aspire to. Wayland is talking about the technical side of things (modern GPU stacks are very complex and Wayland is trying to take control back) but it could be applied to UI too. The rule of thumb is: If I take a screenshot of your app at any moment, you should be able to explain what I see EDIT: This used to say “..., it must make sense” but that doesn’t account for advanced animation techniques such as smear frames etc. Why care about every frame? It builds trust. Users can’t see the code, so UI is the only way for them to judge the quality of the app. If UI looks good, that means developers had time to polish it, which means that they probably spent a comparable amount of time to iron out the code. It’s a heuristic, but a reasonable one. Now, what does it mean in practice? I can think of a few things: No white flashes between screens. No partially loaded content. No relayout while content loads. Internally consistent. If one part of the UI says “1 update available”, another part should not say “C
John Cutlercutlefish.substack.com · 16 June 2026 · 2 posts · not counted as a party
There’s a difference between mirrors and mirroring. Over the years I’ve come to see that difference, and I wanted to share how my thinking has shifted. Earlier in my career, I was smitten by the idea that if teams could “just” visualize how they work, embrace transparency, etc., then almost any team could improve. This is similar to the “if we could just talk it out” belief, or the “if we could just hear each other out” (or consider other perspectives, etc. etc.) belief. I still carry some of this with me to this day despite numerous run-ins with “reality” and, as some people are keen to point out, “the real world.” I’ve yet to observe evidence of a single “real world,” or that things are destined to be the way “real world” folks make them out to be (all the time, at least), but I have come to see the idea of mirrors differently as my career has progressed. Mirrors are not neutral Organizational truth can be weaponized We prefer flattering mirrors The person holding the mirror has an agenda too Seeing something clearly doesn’t mean you can act on it Every mirror has a frame, and the frame is a choice “Radical honesty” is its own kind of performance
hello@smashingmagazine.com (Pratik Joglekar)smashingmagazine.com · 16 June 2026
In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline refused to honor it. A tribunal ruled in the customer’s favor. The bot hadn't decided anything; it had predicted an answer based on patterns in its training data. The company treated that prediction as policy. This is the risk at the heart of designing with AI today: probabilistic systems wrapped in deterministic interfaces. The AI offers a guess, the interface presents it as truth, and the user, or the organization, acts on it. Humans are wired for deterministic thinking. We prefer to believe that past actions determine future outcomes. Flip a coin 999 times and get heads every time, the deterministic mind assumes the coin is rigged. The probabilistic mind accepts that the 1000th flip could still go either way. That second mindset is harder to hold onto, but it is exactly what designers need right now. Products operate in complex, nonlinear environments, and AI is accelerating that complexity. When designers and product teams treat AI outputs as the answer rather t
Twiliojob-boards.greenhouse.io · 12 June 2026
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS Proven track record of leading successful product launches and driving product strategies Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challeng
latent.spacelatent.space · 10 June 2026 · 2 posts
By some measures, Opus 4.8, barely two weeks old, was already the leading model in the world. But now, 34 days after the SpaceXai deal and 63 days after the original Mythos announcement*, we have a Mythos-class model (at least 2x size of Opus) available to everyone (in coinciding with Claude Tokyo). It is a feat of incredible engineering (and commitment to access) to make these research models GA, and the benchmarks are great… with asterisks. Here they are on yesterday’s brand new, out of distribution, FrontierCode Diamond, going from 13.4% to 29.3%: tweet The blog and the system card contain most of the authoritative information, but don’t miss the youtube videos showing it playing Factorio, Pokemon (unlike Claude Plays Pokemon, this is just using vision, no complex harness as we covered in our pod), EDM visualization (never having head music before), 3D CAD editor creation and printing and more from their main intro video. API pricing is also fantastic, at roughly 2x Opus. The asterisks come because Fable is released with two controversial changes: No ZDR: “We will require 30-day retention for all traff
Michael Buckleyuxdesign.cc · 8 June 2026
How to navigate the uninvited participant in your next client meeting. Image source: Adobe Stock I was working with a client I’ve known for over fifteen years when they casually mentioned that they had asked ChatGPT to review the website design I’d recently delivered. To be clear, we have a strong relationship, and I don’t think there was anything malicious behind it. If anything, the exercise seemed more exploratory than evaluative. Still, for a brief moment, I felt oddly insulted. After all, I’ve spent decades developing expertise in design, and now I found myself discussing my work alongside the opinions of a machine that learned many of its design principles by consuming the very internet that web creators and designers like me helped build. The feedback itself wasn’t terrible. Some of the points were reasonable. Others, in my opinion, would have created new problems while solving old ones. During our discussion, I acknowledged the useful observations, explained where I disagreed, and offered alternative solutions. Ultimately, the client went with my recommendations. But this was not the first time it happened. In fact, several other clients have u
Synthesiajobs.ashbyhq.com · 3 June 2026
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid THE ROLE: We're looking for a Staff (L6) Product Designer to lead design for Synthesia's AI-native product surfaces: the experiences where employees learn through conversation, companies localise content at scale, and AI becomes a direct participant in how work gets done - not just a tool behind the scenes. This area is central to r
Ourajob-boards.greenhouse.io · 3 April 2026
5+ Years of Experience: A proven track record in Senior or Staff roles at the intersection of Product Design and emerging technology, specifically in AI/ML-driven environments.
GitLabjob-boards.greenhouse.io · 19 March 2026 · 2 jobs
A strong portfolio showing how you think and iterate, not just what shipped, ideally including AI/ML products, agentic workflows, or natural language interfaces where user control, transparency, and trust were key considerations. Experience designing for AI workflows. You understand the unique challenges of multi-step, agentic, or automated processes and how to design for them effectively. A high bar for craft. You care deeply about the details of interaction and visual design, and help others raise their standards too. Experience conducting research and translating findings into clear, well-reasoned design decisions. Proven ability to work iteratively in agile product development, balancing speed with quality and making smart tradeoffs without losing sight of the longer-term vision. Experience designing in complex enterprise contexts, with working knowledge of Git, HTML/CSS, accessibility best practices, and design systems. Excellent communication skills. You can simplify complexity, articulate design rationale clearly, and bring people along through your process.
Databricksdatabricks.com · 19 February 2026
5+ years of product design work experience. A bachelor's degree or equivalent, with specialization in HCI, Interaction Design, graphic design, computer science, or related disciplines. You’re comfortable talking to strategic customers in key decision-making positions. Experience shipping great digital products. We strongly believe that a designer’s involvement never stops. You should be comfortable overseeing and impacting the entire process from idea to GA. Demonstrated ability to lead large and complex design projects and balance the needs of diverse stakeholders. Can execute beautiful visual and interaction work that’s rooted in a data-driven and well-researched UX process. A system thinker who has the vision to design the big picture, and the tactical ability to break it down so that engineering can succeed in building it incrementally. You have a unique combination of technical knowledge and visual design skills, which allows you to design powerful and intuitive engineering tooling. A portfolio showcasing the end-to-end design process. Experience designing products in the Cloud, Developer Experience, AI, or Big Data space is a nice-to-have. Coding R
Gustojob-boards.greenhouse.io · 7 January 2026
8–10+ years of product design experience, with at least 3 years leading and managing design teams. Experience designing in complex domains i.e. financial products, healthcare, or similarly regulated environments. Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it. Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty, surface errors gracefully, and preserve user agency when automation gets it wrong, particularly in high-stakes contexts. Demonstrated ability to assess AI-generated design directions: knowing when to use them, when to override them, and how to raise the quality bar on AI outputs. Proven ability to drive alignment across cross-functional partners and represent design in high-stakes, strategic conversations. Deep systems thinking, with a track record of turning interconnected, complex workflows into experiences that feel simple and intuitive. Experience leading a team through an AI workflow transition — not just adopting AI personally, but changing how a team works, including establishing new no
Harveyjobs.ashbyhq.com · 12 September 2025
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — an
Linearjobs.ashbyhq.com · 10 July 2025
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for experienced engineers who have shipped applied AI systems to production and want to define what the agent-native future looks like. We are building intelligence into the core of Linear, enabling the product to orchestrate coding, proactively move work forward, and power-up every software team. You’ll work closely with product and design to transform foundation models into structured, reliable workflows embedded deeply in the core of Linear. We care deeply about keeping Linear fast, intuitive, and opinionated—AI is no exception. Location & work mode Linear is a remote-f
Oktaokta.com · 30 May 2025
- 10+ years of human-centered product design experience with a portfolio showing strategic ownership and strong craft. - A true self-starter — you've built experiences or practices from scratch, without a roadmap handed to you. - Comfortable designing for headless, low-UI, API-first surfaces. - Experience designing for AI agents or agentic systems is a huge plus — you've tackled invisible-UI, trust, or automation problems before, not just discussed them. - Track record owning onboarding/self-service experiences at scale, backed by PLG and conversion metrics fluency (Pendo, Heap, or similar). - Comfortable in ambiguity, technical conversations, and fast-moving, undefined team settings. - A multiplier — you elevate others and build alignment without formal authority. - Bonus: engineering/front-end background. Why Join Us - Help write the vision, not just implement it — a founding voice on AX and Growth - Shape two frontiers at once: invisible AX for agents, and growth for AI-powered developers. - Operate at staff scope, with real influence over strategy and craft. - We believe in augmentation, not replacement — and in design as problem-solvi